New Patient Instructions

To begin the process of becoming a new patient with my practice, please read and follow these guidelines:

An email will be sent to you asking that you create you or your child’s patient portal account with my practice. Please check your spam folder if you do not receive the email within 24 hours. It will be sent from the following email address: no-reply@valant.io.
Once the patient portal is active the new patient intake documents will be made available for you to complete.
Complete the intake documents as best you can. For the clinical symptom checker please double-check to make sure that nothing is overlooked. If an item is overlooked the document will not be scored correctly.
Complete the intake documents before you request an appointment.
If you have any questions about creating the patient portal, completing the intake documents, or for directions to the office, please use the links in my email signature or visit my practice website (which has detailed instructions): https://www.amourdesoibhs.org
All initial intake appointments are conducted in the office unless you live a significant distance from my office location. If you live outside of Massachusetts, you must come to the office or be staying at a location within Massachusetts. Currently I am only licensed to practice in Massachusetts.
All follow-up appointments (after the initial intake appointment) will require at least one follow-up assessment/interim clinical history to be completed prior to each follow-up appointment. These are located within the patient portal, and you should receive notice to complete them 3 days prior to your scheduled appointment.
Once you are an established patient with an active patient portal, I prefer all general or non-emergent communication to be made using secure messaging within the patient portal unless it is urgent. All medication refill requests should be made using the link on my practice website or by sending an email with the required information to refill_request@amourdesoibhs.com.
If you have commercial insurance, I need to know who provides your insurance; if it’s someone other than yourself: their name, date of birth, and address.
Please forward a copy of the patient’s insurance card(s) by email (admin@amourdesoibhs.com). If you have a separate card for your prescription drug coverage I will also need copies of that card.
Please read the attached practice documents.

**Please do not request an appointment through the portal until the intake paperwork is complete**

It is best to complete the intake paperwork on a computer, not on a mobile device.

If you have any questions, please let me know.

Thank you for your time. I look forward to working with you in the future.